Sales Support

Client Support:

• Handle inbound and outbound calls to assist clients with product inquiries, order status, and delivery timelines.
• Address client concerns promptly and escalate issues to the appropriate department when necessary.
• Provide detailed product information to help clients make informed decisions.

Sales Support:

• Assist account managers by preparing quotes, proposals, and sales presentations.
• Schedule follow-ups with clients to ensure high levels of engagement and satisfaction.
• Track leads and opportunities in the CRM system and share insights with the sales team.

Order Management:

• Process and track client orders, ensuring accuracy and timely delivery.
• Coordinate with logistics and supply chain teams to resolve any delivery issues.
• Monitor order progress and communicate updates to clients and account managers.

Administrative Support:

• Maintain and update client records in the CRM system.
• Generate sales reports, track performance metrics, and identify trends for the sales team.
• Assist in preparing documents and agreements related to sales activities.

Team Collaboration:

• Work closely with account managers, marketing, and operations teams to ensure seamless coordination.
• Participate in team meetings and contribute to sales strategies and goal setting.