Responsibilities: 

•  Make outbound calls to sellers who have started the registration process but have not yet completed it.
•  Guide sellers through the registration process and answer any questions they may have.
•  Troubleshooting in the Registration Funnel
•   Identify and resolve issues or obstacles that sellers encounter during the registration process.
•   Provide technical support and troubleshoot problems to ensure sellers can complete their registration without issues.
•   Collaborate with internal teams to address and resolve recurring issues in the registration funnel.
•   Follow up with sellers to ensure they understand the next steps after registration.
•   Encourage and motivate sellers to activate their accounts and start using the platform's features.
•   Track and report on seller activation rates and identify opportunities for improvement.
•   Collect feedback from sellers about their onboarding experience and provide suggestions for process improvements.
•   Assist in developing resources and materials to help sellers better understand and navigate the registration process. 

Requirements:

•    At least 3 years of proven experience in a customer service or support role, preferably in sales.
•    Excellent communication skills, both verbal and written.
•    Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
•    Ability to work independently and as part of a team in an agile environment.
•    Familiarity with online commerce platforms and vendor management processes is a plus.
•    Experience with CRM software and other customer support tools.
•    Strong organizational skills and attention to detail.
•    Ability to multitask and prioritize effectively.