helpdesk

Job Description:

• Reviewing incoming tickets
• Identifying the nature of incidents and requests
• Ensuring that tickets are categorized, templated, and parameterized accurately  before dispatching them to the appropriate Service Desk or support teams.

Requirements:

• Bachelor’s degree in IT, Computer Science, Communications, or a related field.
• 1–2 years of experience in IT support, Service Desk, or a similar role.
• Basic knowledge from IT concepts for troubleshooting hardware and software issues
• Familiarity with ticketing systems and IT workflows
• Good written and verbal communication skills in English
• Ability to work effectively in a fast-paced environment.
• Strong analytical skills for identifying ticket details and classifying accurately.
• Effective communication to ensure smooth ticket processing and resolution

Why Join Us?

We are pioneers in global logistics and shipping solutions. Founded in 2013, ranking as the 20th international transportation company, we cover all transportation needs and provide specialized services in any transportation type including air, ocean, rail, and road shipment. At ADM Logistics Group, our employees enjoy the opportunity to work with cutting-edge technology, a diverse and inclusive work environment, and the chance to make a tangible impact on international TRADE. Join us and be part of a team that connects the world, your career journey is supported by a robust framework of global standards, fair performance evaluations, and tailored development plans. Together, we can navigate the complexities of international transportation and deliver excellence worldwide.

A Culture of Belonging:
At ADM, the commitment to equality, inclusion, and diversity is paramount. This approach is noticeable in every facet of the organization, evidenced by the equitable distribution of salaries and parity in job roles and ensuring equal job and promotion opportunities for all.

Being Part of a Global Workplace:
Picture yourself at one of the best workplaces on a global scale surrounded by people with different cultures and perspectives who challenge you, and support you.

Rewards:
We attract, retain, engage, and motivate our workforce by delivering effective rewards and C&B strategies.

Chart Your Course to Success with Us:
At ADM, we provide a robust framework for professional growth. With us, you can confidently climb the career ladder, equipped with knowledge and expertise.

Forwarded-Thinking Atmosphere:
We encourage our employees to explore new ideas and technologies that enhance operations and customer service. By fostering a culture of innovation, we ensure that every customer experiences a safe and enjoyable journey with us.

Employee Well-Being:
We strongly emphasize providing our colleagues with high-level resources to keep them healthy, wealthy, and wise. Whether it’s an insurance service, an organizational psychologist, a nutritionist, or a physician.

Enhance Your Career Path with Us.