- Perfectly familiar with networking concepts - Perfectly familiar with the concepts of CCNA, CCNP (SW, ROUTE), MTCNA and MTCRE - Familiar with monitoring tools and protocols - Familiar with ITIL concepts and modules - Familiar with basic wireless technologies and terms - Ability to analyze problems and provide solutions - Ability to work in rotating shifts (Days, evenings and nights) - Patient in responding to customers and controlling stress - Doing daily tasks, rapidly and accurately - High responsibility - Teamwork ability - Familiar with documentation and reporting processes