CRM Manager

Job Brief

We are currently looking to hire an enthusiastic & driven CRM Manager to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns.

Main Responsibilities of a CRM Manager

• Analyzing data to inform business development and campaigns
• Driving CRM initiatives and overseeing the execution of campaigns
• Acting as a liaison between the IT and CRM team to identify consumer segments to be targeted for campaigns
• Partnering with different stakeholders to keep them informed about upcoming data management initiatives
• Maintaining and improving data management processes and accuracy
• Working with IT to manage CRM systems and data warehousing

Key Requirements

• Diploma/Degree in Sales, Marketing, Business Administration, or related field.
• 3 years of experience in a similar role.
• Experience in SQL data extraction, overseeing and driving campaigns and projects.
• Should be analytical, data-driven, and well-versed with Excel.
• Detail-oriented and thrive in dynamic and fast-paced working environments.
• Possess excellent communication & interpersonal skills.
• A strong team player and comfortable working in matrix environments.