We are looking for a dedicated and detail-oriented Helpdesk Specialist who will be responsible for providing technical support across various internal teams. The ideal candidate should have strong experience with networking and system administration, as well as a solid understanding of IT infrastructure, specifically in the areas of Microsoft technologies, network fundamentals, and hardware maintenance.

This role will focus heavily on providing support to the internal team, resolving technical issues related to systems and networks, and collaborating closely with other departments to ensure smooth operations. The Helpdesk Specialist will work directly under the supervision of the DevOps Lead and receive technical consultation from the network department.

Key Responsibilities:

• Provide technical support to employees by troubleshooting and resolving issues related to IT infrastructure.
• Installation and configuration of operating systems (Windows/Linux) and network hardware.
• Manage and maintain Active Directory (AD), DNS, DHCP, and Domain Controllers (DC) for internal systems.
• Provide support for VoIP systems, including setup, configuration, and troubleshooting.
• Assist in maintaining and managing the security infrastructure and network systems.
• Basic management and maintenance of surveillance camera infrastructure.
• Assist in network troubleshooting, including IP/TCP concepts, network configuration, and connectivity issues.
• Provide hardware maintenance and repair support when necessary.
• Collaborate with other IT teams, such as security and network specialists, to ensure smooth operations.
• Maintain proper documentation of technical issues and resolutions.
• Take full responsibility for the assigned tasks, ensuring quick resolution of incidents and problems.

Skills and Qualifications:

• Strong knowledge and hands-on experience with Active Directory (AD), DHCP, DNS, and Domain Controllers (DC).
• Familiarity with basic networking concepts such as IP/TCP and Network fundamentals.
• Proficiency in troubleshooting and configuring Windows and Linux operating systems.
• Experience with VoIP systems and their administration.
• Basic understanding of hardware maintenance and repair.
• Strong communication skills with the ability to interact effectively with internal teams and manage technical issues efficiently.
• Proactive, responsible, and highly dependable with the ability to work under pressure and resolve issues quickly.
• Ability to work under supervision and collaborate effectively with other IT specialists.

Preferred Qualifications:

• Experience with IT helpdesk systems and ticketing tools.
• Previous experience in a similar helpdesk or support role.
• Basic knowledge of cloud computing services and virtualization

What We Offer:

• Performance-based bonuses.
• Lunch & snacks provided.
• Flexible working hours.
• Regular one-on-one and feedback discussions with your manager.
• Motivated and dynamic colleagues eager to innovate.
• Opportunity to make a significant impact on a growing business.
• Collaborative and innovative company culture.
• Comprehensive health benefits.
• Educational benefits to support professional growth.

If you are passionate about technology, innovation, and product management, we’d love to hear from you!