Irancell Store Representative (Vendor)

Roles & Responsibilities
To sustain professional relationships with work colleagues and customers in such a way to share the knowledge and grow the skills according to the development plan.
To participate in out- of- store activities and assisting to run sales projects in order to gain the high potential customers according to the company goals and target.
To confer with customers in person to provide information about products or services enquiries and customer accounts
To resolve customers’ problems regarding to MTNIrancell Services such as SIM Swap, SIM registrations, Airtime Vouchers, billing complaints, Modems and etc. within reasonable deadlines 
To keep records of customer interactions or transactions, details of inquiries, complaints or comments as well as actions taken within designated systems
To attend to Walk-in customers regarding to promoting all necessary information (related to introducing Products, Tariffs, Bolton, and handling of Handset/Modem configurations)
To solicit sales of new or additional services or products
To ensure correct charges for services requested, collect deposits or payments, or arrange for billing
To refer unresolved customer complaints to designated person(s)/departments for further investigation
To educate customers on handling of SIM and Airtime cards and how to use the services also present MTNIrancell services and apps in this regard
To implement customer documentation process including registration, itemized Bill, SIM swap and etc. are available in service center
To actively support events related to promotional sales and services 
To provide supervisor with daily and weekly reports of sales and services
To configure MTNIrancell modems and handsets settings for customers
To work collaboratively to achieve MTNIrancell Targets set per product

Education
Bachelor's degree in commerce, Marketing, Communications or a related discipline

Experience
Minimum of 2 years of experience in area of Sales and Distribution; with experience in working with others
Experience working in a small to medium organization