Job Description
We are seeking a Senior technical Support Specialist to provide expert technical support, resolve in IT issues, and lead a team in delivering exceptional service. You will be responsible for troubleshooting hardware, software, and network problems, and ensuring high Colleagues satisfaction. Additionally, you will mentor staff, optimize helpdesk processes, and contribute to the continuous improvement of IT systems.
 
Key Responsibilities:
 
Resolve advanced technical issues for end-users  
Manage escalations and prioritize critical incidents.
Lead and mentor junior helpdesk staff.
 Ensure prompt, high-quality customer service .
Document and improve support processes 
 
Requirements:
 
•+3years of IT helpdesk experience
•Strong troubleshooting skills across hardware, software, and networks.
•Excellent communication and  (e.g., Jira).  
•Proven track record of delivering exceptional customer service.    
•Excellent problem-solving and analytical skills .
• Strong attention to detail and organizational abilities.
 
Preferred Qualifications:
 
•Experience with network infrastructure.
•Network+ or equivalent certification.