Job Title:
Survey Specialist
Position Summary:
We are seeking Survey Assistant/ CX Junior Researcher to support our CX Team
in understanding and improving the business from the customer’s perspective. This
role involves assisting with designing, executing, and analyzing surveys, analyzing
feedback and data, and ensuring the smooth execution of customer experiences
studies. The ideal candidate will have excellent communication and language
skills, a strong analytical mindset, and a passion for enhancing customer
experiences understanding market trends and customer behavior.
Your insights will be vital in improving the customer journey and shaping strategic
initiatives. This is a fantastic opportunity for someone passionate about customercentric research and eager to grow in a collaborative and fast-paced environment.
Key Responsibilities:
o Assist in designing and distributing surveys.
o Data collection skills: to develop surveys, questionnaires, …
o Monitor survey distribution and response rates, ensuring timely
   execution and collection of results.
o Ensure smooth execution of surveys, including managing timelines
   and follow-ups.
o Analyze survey results to identify trends, customer satisfaction levels,
   and areas for improvement.
o Prepare weekly and monthly reports.
o Maintain organized records of survey findings and reports.
o Collaborate with cross-functional teams to communicate key insights
   and findings.
o Contribute to identifying customer pain points and proposing
   actionable solutions.
o Aligning CX research efforts with our business objectives and the
   evolving needs of our customers.
o Conduct research on market trends, business standards, KPIs, and best
   practices.
Qualifications:1. Educational Background:
o Bachelor's degree in psychology, Marketing, Market Research,
   Communications, Business Administration, or a related field.
2. Experience:
o Previous experience in survey management, data analysis, or market
   research is a plus.

 Skills:
o Strong analytical skills with proficiency in tools like Excel, Google
   Sheets, and survey platforms (e.g., Porsline).
o Excellent written and verbal communication skills in Persian and
   English.
o Attention to detail and ability to manage multiple tasks
   simultaneously.
o Strong organizational and time-management skills.
o Collaborative team player with a customer-first mindset.
o Critical thinking and problem-solving abilities to assess situations and
make sound decisions.
o Willingness to learn and adapt quickly in a dynamic work
environment.