We are seeking a team-oriented Help Desk Specialist with excellent communication skills to join our IT support team.  In this role, you will collaborate with a skilled and efficient team, providing technical support to end-users and contributing to the success of our projects.  If you are looking for a dynamic environment filled with learning opportunities and value teamwork and innovation, don't miss this opportunity.


The key responsibilities for success in this role are:

• Respond to incoming help desk requests via phone, email, or in-person.
• Diagnose and resolve technical issues related to computers, printers, software applications, and network connectivity.
• Install, configure, and maintain hardware and software as needed.
• Document issues and resolutions in the help desk ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Provide training and support for new software applications and technologies.
• Maintain an inventory of IT equipment and assist with asset management.
• Collaborate with team members to improve help desk processes and customer satisfaction.
• Stay updated on technological advancements and help communicate changes to users.

Skills:

• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Familiarity with Windows/Linux/Mac operating systems.
• Knowledge of networking concepts and protocols.
• Customer-service oriented with a positive attitude.

Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Previous help desk or technical support experience preferred.