Logistics Operations Specialist

Job Description 

Are you passionate about driving operational excellence and building strong client relationships? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want YOU to be part of our team! SnappBox is seeking a Operations Specialist to join our dynamic team. In this role, you’ll manage and optimize logistics Operations Specialist to ensure seamless service delivery, collaborate with cross-functional teams to drive strategic initiatives, analyze data to identify trends and opportunities for improvement, and build and maintain strong relationships with our top clients.

Key Responsibilities

• Analyze logistics operations to identify performance trends and areas for improvement.
• Develop performance metrics and KPIs to monitor operational efficiency.
• Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows.
• Utilize data analytics tools to generate insights and recommendations for operational improvements.
• Conduct root cause analysis of operational issues, develop corrective action plans, and translate analysis results into business recommendations.
• Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
• Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs).

Qualifications

• At least 1 year of experience in logistics, account management, data analytics, business analytics, commercial or project management.
• Having analytical skills and proficiency in data analytics tools (we are using Excel) 
• Proven experience in account management or operations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A proactive and results-driven mindset.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of logistics operations and systems is a plus.
• Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

Benefits

• Transportation discount and voucher
• Organizational food discount
• Loans
• Learning budget
• Team Building Budget
• Wellness Budget
• Comprehensive health, dental, and vision insurance
• Flexible working hours