Bimeh Bazar started its journey in [2016] with the aim of creating a great experience in online insurance consultation, comparison, and purchase. We are looking for minds that can contribute to the growth of our company and guide it in the right direction. We want to collaborate with individuals who are driven by achieving accomplishments they can be proud of and value clear and respectful human interactions.
Responsibilities:

• Lead Research Initiatives: Set the research strategy and research roadmap for BimeBazar. Design and execute research activities that drive a deep understanding of our customer base and influence the most important product decisions.
• Empower Teams: Collaborate with cross-functional teams, including designers, product managers, and developers, to democratize research. Provide teams with the tools, methods, and best practices needed to conduct their own research.
• Mixed-Methods Approach: Design and conduct foundational, formative, and evaluative research by combining qualitative methods (e.g., moderated/unmoderated usability testing, focus groups, interviews, card sorting) with quantitative techniques (e.g., surveys, A/B testing, behavioral analytics, and statistical analysis) to create a holistic view of user behavior. Use tools like Maze, AB Smartly, Mixpanel, and Hotjar to gather insights.
• Advocate for Users: Act as a vocal advocate for customer-centricity, ensuring the user perspective informs decision-making at every level. Influence stakeholders by delivering impactful and actionable research findings.
• Measure and Improve Customer Satisfaction: Own and systematically measure customer satisfaction across the user journey. Define success metrics and partner with data experts to track and analyze these metrics to inform the roadmap.
• Communicate Insights: Present findings in compelling and innovative ways, tailoring communication to resonate with diverse stakeholders. Create user models, personas, and other tools to ensure insights stick with teams.
• Foster Research Maturity: Develop and implement a UX research roadmap that aligns with organizational goals. Mentor team members and champion a culture of curiosity and continuous learning.

Requirements:

• Proven Track Record: 3+ years of experience in UX research with a demonstrable history of improving products and services through research.
• Quantitative and Qualitative Balance: Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors.
• Customer Advocacy: Passion for customer-centricity and a proven ability to champion the user perspective within an organization.
• Collaboration: Experience working closely with designers, product managers, engineers, and data experts.
• Communication Skills: Exceptional storytelling and communication skills to effectively “sell” research insights and influence decision-making.
• Organizational Skills: Highly organized with an entrepreneurial mindset and a proactive approach to identifying opportunities and solving challenges. 

Benefits:

• Comprehensive health insurance 
• Team-building budget  
• Educational assistance  
• Insurance purchase subsidy  
• Company loan assistance
• Health and wellness budget
• Lunch budget