Marketing Expert (Chaharmahal and Bakhtiari )

• Demonstrating full proficiency in all training subjects related to the operations of Physical Service Centers and Mobile Assistants.
• Maintaining comprehensive knowledge of all directives and circulars issued to Physical Service Centers.
• Possessing a thorough understanding of MCI’s campaigns and competitor campaigns within the assigned zone.
• Providing training to Physical Service Centers as instructed by the Commercial Division.
• Responding promptly to the needs and inquiries of users, Physical Service Center managers, and Mobile Assistants.
• Having a complete understanding of newly introduced business models and revenue streams defined and implemented by the Commercial Division.
• Visiting Physical Service Centers and on-site service providers in line with schedules or strategies set by the Commercial Division.
• Monitoring competitor activities and conducting market analysis within the operational zone.
• Identifying the needs of MCI subscribers and competitors’ customers through systematic market data collection.
• Delivering effective solutions to centers to help achieve established targets and objectives.
• Encouraging centers to actively promote and sell all MCI products and services, including top-ups, packages, modems, and mobile phones.
• Organizing regular brainstorming sessions and knowledge-sharing meetings at regional and provincial levels.
• Preparing and submitting periodic reports (weekly, monthly, and quarterly) on the above activities.
• Performing other duties and assignments as instructed by the MCI Commercial Division.
• Representing the company and delivering services at official events.
• Identifying potential business opportunities and expanding the physical and on-site sales and service network.
• Planning initiatives to attract high-value, non-commercial customers.
• Planning the development and promotion of remote (non-physical) services.
• Following up on the resolution of complaints and complaint tickets related to Physical Service Centers.

Key Professional Competencies:

• Influencing and negotiation skills.
• Marketing knowledge.
• Branding experience is preferred.
• Telecom industry understanding.
• Customer management knowledge.
• organizational ability.
• interpersonal skills .
• Communication Skills.
• Creativity & Innovation.
• Influence & Persuasion.
• Persistence & Perseverance.
• Strategy Understanding.