Key Responsibilities

• Support the design and execution of Smart’s growth strategies and initiatives.

• Prepare and deliver management and analytical reports to support senior-level decision-making.

• Monitor and evaluate OKRs and KPIs, providing regular progress updates.

• Analyze core business problems and propose data-driven, practical solutions.

• Collaborate closely with Commercial and Operations teams to identify challenges and opportunities.

• Act as Product Ops, including:

• Collecting and prioritizing product feedback and bugs from internal teams.

• Preparing analytical documentation and transferring insights to the Product team.

• Following up on implementations and assessing their impact on performance.

• Create impactful presentations and analytical reports for managers and key stakeholders.

Required Skills & Qualifications

• Proficiency in analytical and data mining tools: SQL, Excel, BI Tools (Tableau / Power BI / Looker).

• Strong skills in Business Reporting & Storytelling (writing management reports and presenting insights).

• Solid understanding of KPI frameworks and OKR lifecycle management.

• Ability to analyze complex business problems and propose actionable, data-driven solutions.

• Experience in managing Product Ops tasks (feedback collection, documentation, prioritization, and follow-up).

• Excellent communication and interpersonal skills for effective cross-functional collaboration (Growth, Commercial, Operations, Product).

Nice to Have

• Previous experience as a Business Analyst / Strategy Analyst / Product Ops in startups or FMCG / Retail companies.