We are seeking a Software Support Specialist to provide effective support for internal and external users, resolve software-related issues, and collaborate with development teams to enhance system stability and user satisfaction. The ideal candidate should have strong problem-solving skills, effective communication abilities, and a solid understanding of software usage.

Key Responsibilities:
· Receive and analyze software issues reported by users
· Follow up with relevant teams to ensure timely resolution
· Provide phone-based support and address user inquiries
· Deploy and configure new system features across the organization
· Document recurring issues and their resolutions for future reference
· Collaborate continuously with the software development team and other departments, reporting bugs, assisting in fixing them, and providing bug/test scenarios
· Support user onboarding and training on software usage
· Track and report unresolved issues and contribute to improving support processes
· Deliver customer-focused service with a positive attitude
· Monitor software products after deployment and troubleshoot potential issues
· Stay updated on new system functionalities and digital changes across the company

Qualifications:
 Bachelor’s degree in Information Technology, Computer Software, or related fields
 Basic understanding of software systems and applications
 Strong communication and interpersonal skills
 High commitment, discipline, and willingness to learn
 Strong problem-solving and analytical thinking abilities
 Ability to work effectively in team-based environments
 Experience in user support or Helpdesk roles is a plus
 Ability to document issues and solutions clearly and effectively

Preferred Skills (nice to have):
 Familiarity with ticketing/issue tracking tools (e.g., Jira, Freshdesk, Zoho Desk)
 Experience with remote desktop tools (e.g., AnyDesk, TeamViewer)