Vendor Performance Supervisor holds a key role in the Sales & Operations department, with the primary responsibility of managing a team and improving vendor performance. This individual achieves this by analyzing performance data, evaluating vendor operations, and optimizing processes to enhance efficiency. The position requires a blend of managerial and analytical skills to resolve issues and ultimately increase customer and vendor satisfaction.

Responsibilities : 

1. Team Management & Leadership

• Supervise the team's daily performance and ensure all guidelines and standards are followed.
• Train and develop team members, especially new hires.
• Provide constructive feedback and assist team members with their career growth.
• Motivate, encourage, and foster a strong sense of commitment within the team.

2. Vendor Performance Improvement

• Identify and analyze weaknesses in vendor performance
• Analyze vendor performance data and prepare detailed reports for senior management.
• Develop and implement performance improvement plans for vendors (e.g., training programs).
• Handle crisis management and resolve customer and vendor complaints effectively
• Optimize operational processes, from order placement to delivery, to improve efficiency and reduce costs.
• Conduct thorough reviews of customer complaints and take corrective actions to prevent recurrence.
• Hold regular meetings with vendors to provide feedback and review their performance.

Requirements:

• Experience in Q-Commerce, operations, is a plus
• Full proficiency in Microsoft Office
• Data analysis and data-driven decision-making skills
• Attention to detail, responsibility, and decision-making skills