Jabama is looking for a motivated Junior IT Help Desk Specialist to join our team.

Job Description:

• Provide first-level helpdesk support and resolve end-user issues.
• Assist in installing and maintaining basic software and hardware (computers, printers, scanners, etc.).
• Troubleshoot common problems related to Windows, Mac, and basic Linux environments.
• Support basic network tasks under supervision (connections, cables, Wi-Fi setup, etc.).
• Escalate more complex issues to senior IT staff when needed.

Requirements:

• Bachelor’s degree in IT, Computer Engineering, or a related field (students in final semesters are also welcome).
• 0–2 years of relevant experience in IT support/helpdesk (internships or projects count).
• Basic knowledge of Windows OS and Microsoft Office.
• Familiarity with networks (Network+ knowledge is a plus).
• Eager to learn Active Directory, Microsoft services, and CCNA-related concepts.
• Strong problem-solving mindset and willingness to grow.
• Good communication skills and ability to work with different teams.