We are looking for a Front Office Team Leader to oversee system monitoring and incident management while ensuring effective communication across teams. This role plays a key part in maintaining system performance, supporting team members in troubleshooting, and keeping operational documentation accurate and up to date.

Responsibilities:

• Leading the Front Office team in monitoring and managing system performance
• Assigning and managing incident resolution, ensuring effective communication with relevant teams
• Utilizing ticketing systems (e.g., Jira) for issue management and tracking
• Training and supporting team members in troubleshooting issues
• Coordinating with Back Office teams to resolve complex problems
• Ensuring operational documentation is updated and maintained

Requirements:

• Strong skills in team leadership and management
• Proficiency in incident management and monitoring tools
• Ability to work with ticketing systems such as Jira
• Proficiency in English for communication and documentation
• Ability to perform effectively under pressure
• Familiarity with the ITIL framework
• 3–5 years of experience in IT operations, including at least 1 year in a leadership role