We are looking for an Operations Trainee to support our IT operations team in monitoring systems, managing incidents, and developing practical skills through hands-on learning. This role provides an opportunity to gain valuable experience in IT operations while contributing to the team’s daily activities.

Responsibilities:

• Assisting with system monitoring and identifying potential issues
• Supporting the Front Office team in incident management and documentation
• Attending training sessions to develop operational skills
• Collaborating in the preparation of operational reports
• Using ticketing systems (e.g., Jira) to report issues

Requirements:

• Basic understanding of IT operations and networking concepts
• Willingness to learn and develop operational skills
• Proficiency in English for communication and reading documentation
• Familiarity with ticketing systems such as Jira
• No prior experience required; motivation and eagerness to learn and grow in IT operations are highly valued