Service Management Specialist

We are seeking a highly skilled and motivated Service Management Specialist with strong knowledge of ITIL V4 and experience in high-demand IT environments. The ideal candidate will demonstrate strong communication abilities, problem-solving skills, and a commitment to continuous service improvement. This role requires adaptability, emotional intelligence, and the ability to perform under pressure while maintaining service quality.

Required Skills & Abilities

• Proficiency in ITIL V4 framework and service management best practices

• Hands-on experience with Jira and other ticketing/service management systems

• Excellent verbal and written communication skills, with a professional tone

• Ability to quickly build and maintain professional relationships

• Strong multitasking and time management skills in high-pressure situations

• Capability in problem-solving and conflict resolution during critical events

• Fast adaptation to new tools, systems, and changing service protocols

• Composure and efficiency in high-stress environments

• Fluency in English (additional local languages are a plus)

Behavioral & Interpersonal Competencies

• Ability to manage high workloads without compromising quality

• Strong interpersonal skills to collaborate across departments and with external partners

• Professional handling of demanding or sensitive communications

• Excellent decision-making under pressure, with demonstrated leadership

• Proactive attitude towards process improvement and service innovation

• High emotional intelligence to navigate workplace dynamics effectively

• Skilled in documenting and managing workflows aligned with ITIL V4

• A strong team player with leadership potential in challenging environments

  Facilities And Benefits:

  lunch

  Purchasing Coupon

  Occasional Packages and Gifts

  Learning Stipends

  Flexible Working Hours

  Health Insurance