IT System Administrator (Service Desk Specialist)

About the Role:

We are seeking a skilled and proactive IT System Administrator & Service Desk Specialist to join our technology team. This hybrid role combines technical support (service desk) with hands-on system administration. The ideal candidate will be highly proficient in Microsoft Azure environments, experienced with Power BI reporting and dashboards, and capable of maintaining secure, reliable, and efficient IT operations.

You will provide first- and second-line technical support to end-users, while also managing system infrastructure, networks, and cloud-based services. This is a remote position, but candidates must be based in Montréal, Canada.

Key Responsibilities:
• Provide first- and second-level support to internal teams, ensuring timely
resolution of IT issues
• Install, configure, and maintain operating systems, applications, and network infrastructure
• Manage and optimize cloud infrastructure, with a strong focus on Microsoft
Azure services
• Monitor and maintain system performance, security, and availability
• Develop and maintain Power BI dashboards and reports to support business
decision-making
• Administer Microsoft 365 tools (Teams, Planner, SharePoint, Exchange)
• Manage Active Directory, user accounts, and permissions
• Ensure data security, backup, and disaster recovery processes are in place and
effective
• Collaborate with development and product teams to align IT systems with
business needs
• Document processes, system configurations, and troubleshooting procedures
• Provide training and guidance to users on IT tools and best practices
• Support IT audits and compliance activities

Required Skills and Qualifications:
• Bachelor's degree in information technology, Computer Science, or related field
(or equivalent experience)
• 3+ years of experience as a System Administrator, Service Desk Specialist, or
similar role
• proficient in Azure or have experience in similar cloud computing platforms
(cloud services, identity management, security)
• Hands-on experience with Power BI for data visualization and reporting
• Proficiency with Windows Server administration, networking, and virtualization
technologies
• Experience with Microsoft 365 administration (Teams, SharePoint, Exchange,
OneDrive)
• Solid understanding of IT security principles, firewalls, VPNs, and access
controls
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, or similar)
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills for supporting non-technical
users

Preferred Qualifications:
• Microsoft Certifications (e.g., Azure Administrator Associate, MCSA, MCSE)
• Experience with scripting and automation (PowerShell, Python, or similar)
• Knowledge of ITIL processes and best practices
• Familiarity with Linux/Unix systems is a plus

Personal Attributes:
• Strong customer service mindset with patience and empathy
• Analytical thinker with attention to detail
• Ability to prioritize and handle multiple requests in a fast-paced environment
• Self-motivated and proactive, with a drive for continuous improvement
• Collaborative team player with strong organizational skills
• Very fast learner
• Be ready to work in an On-Call environment based on Canada time (EST) under
pressure

Language Skills:
• Fluent English (written and spoken) – Required
• French – Considered an asset

Compensation:
• Competitive base salary (to be discussed based on skills and certifications)
• Performance-based incentives
• Opportunities for professional growth and certification support