Telecom Managed Service Team Leader

About the Company:
Behparaz Hamrah Samaneh Aval, a subsidiary of Hamrah Aval, is a leader in IT and digital solutions. We are seeking experienced and motivated professionals to join our team and support the development and growth of our technical operations.

Job Description:

• Supervising individual and group technical training sessions
• Monitoring team performance and preparing reports on short-term and long-term activities, staff work, and ticket quality
• Ensuring the team is trained on CR, SR, and IR operations
• Planning and overseeing knowledge transfer to support technical growth
• Supervising alarm monitoring and service health checks
• Overseeing testing procedures after tasks are completed
• Assisting the team in service recovery in minimal time
• Planning team resource allocation for CBS system maintenance
• Participating in client and internal consultation meetings and providing technical solutions
• Communicating technical session outcomes to the team
• Supervising preparation of operational performance documents and reviewing MOPs
• Providing innovative solutions and optimizing existing processes
• Monitoring performance, technical development, and knowledge sharing among team members
• Identifying operational risks and changes within the system
• Coordinating with related teams and assisting the Operation Owner during operations
• Managing staff under supervision, attendance tracking, and professional development planning
• Conducting task management meetings, providing technical and organizational guidance
• Conducting technical interviews and approving team hiring decisions

Qualifications:

• Bachelor’s degree in Software, Hardware, Telecommunications, Electronics, or IT
• 8–12 years of professional experience, with at least 3 years in a managerial or supervisory role
• Completed training in Linux, SQL, GSM, and ITIL
• Strong leadership, problem-solving, and communication skills
• Customer-oriented mindset and proactive approach to team development

What We Offer:

• Dynamic and professional work environment
• Competitive salary and benefits
• Opportunities for growth, learning, and knowledge development