About Job:

We are looking for a Help Desk Specialist who can provide reliable technical support with a customer-oriented and detail-focused approach. The ideal candidate will be able to quickly identify and resolve hardware, software, and network issues, communicate with users patiently and effectively, and record, track, and manage support requests through to full resolution. If you are skilled in problem-solving, clear communication, and maintaining organization in your work, we’d love to have you on our team.

Job Description

• Monitor IT Service Desk for tickets assigned to the queue and process based on priority
• Install and ensure proper installation of network cables, nodes, connections etc.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, hardware, spare parts and software licenses
• Ensure each workstation has required computing devices, software and services
• Collaborate with other technical teams to troubleshoot infrastructure issues.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Documentation of standard operating procedures for informatics systems and processes