The Journey Becomes Meaningful — With You on Board...

At Okala, we’re looking for a motivated and detail-oriented IT Support Specialist  who will play a key role in implementing, maintaining, and supporting user systems and equipment.
If you love dynamic environments, teamwork, and delivering high-quality technical support — your story belongs here.

 What You'll Be Doing:

• Implement, install, and maintain user equipment (systems, laptops, software, security and management tools)
• Manage and monitor system health through Endpoint Management tools
• Troubleshoot and resolve software and hardware issues — both onsite and remotely
• Record and document requests, issues, and actions in Jira
• Participate in analyzing and resolving recurring incidents (Problem Management)
• Maintain and update the Knowledge Base and ensure SLA compliance
• Collaborate with the Security and Network teams to resolve critical incidents
• Provide on-call support during non-working hours when required

 What You Bring:

• Strong command of Windows 10/11, with good knowledge of Active Directory, DNS, and DHCP
• Familiarity with Remote Support, Endpoint Management, and Ticketing Systems
• Solid troubleshooting skills for hardware, software, and network devices
• Proficiency in documentation and working with Knowledge Bases
• Understanding of SLA, OLA, and ITIL concepts (a plus)
• Team spirit, effective communication, and strong time-management skills

 
 Why Okala?

Because at Okala, you're not just filling a role — you're becoming a key part of a bigger mission.
 With services across 200+ cities and millions of daily users, we’re a leading player in Iran’s online retail space. We move fast, we learn constantly, and we believe that there’s always room to improve.

 What You’ll Enjoy:

• A vibrant and friendly work environment
• Weekly gatherings: Mafia Night, Cinema Night & more
• Access to practical, high-quality training courses
• Free breakfast, commuting & lunch subsidies
• Supplementary health insurance, in-house doctor, parking
• Birthday gifts, seasonal bonuses, and exclusive Okala discount codes

Ready to write the story of success with us?