اُکالا
اُکالا

IT Support Specialist

Tehran/ Arjantin
Full Time
شنبه تا چهارشنبه
-
Loan -Military Service Option -Health insurance -Parking space -Flexible working hours -Learning stipends -Purchasing coupon -Lunch -Snacks -In-house Medical doctor -Breakfast -Occasional packages and gifts
201 - 500 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing only with Iranian entities
1396
Privately held
توضیحات بیشتر

key Requirements

3 years experience in similar position
Active Directory - Intermediate
DHCP - Intermediate

Job Description

The Journey Becomes Meaningful — With You on Board...

At Okala, we’re looking for a motivated and detail-oriented IT Support Specialist  who will play a key role in implementing, maintaining, and supporting user systems and equipment.
If you love dynamic environments, teamwork, and delivering high-quality technical support — your story belongs here.

 What You'll Be Doing:

  • Implement, install, and maintain user equipment (systems, laptops, software, security and management tools)
  • Manage and monitor system health through Endpoint Management tools
  • Troubleshoot and resolve software and hardware issues — both onsite and remotely
  • Record and document requests, issues, and actions in Jira
  • Participate in analyzing and resolving recurring incidents (Problem Management)
  • Maintain and update the Knowledge Base and ensure SLA compliance
  • Collaborate with the Security and Network teams to resolve critical incidents
  • Provide on-call support during non-working hours when required


 What You Bring:

  • Strong command of Windows 10/11, with good knowledge of Active Directory, DNS, and DHCP
  • Familiarity with Remote Support, Endpoint Management, and Ticketing Systems
  • Solid troubleshooting skills for hardware, software, and network devices
  • Proficiency in documentation and working with Knowledge Bases
  • Understanding of SLA, OLA, and ITIL concepts (a plus)
  • Team spirit, effective communication, and strong time-management skills

 
 Why Okala?

Because at Okala, you're not just filling a role — you're becoming a key part of a bigger mission.
 With services across 200+ cities and millions of daily users, we’re a leading player in Iran’s online retail space. We move fast, we learn constantly, and we believe that there’s always room to improve.

 What You’ll Enjoy:

  • A vibrant and friendly work environment
  • Weekly gatherings: Mafia Night, Cinema Night & more
  • Access to practical, high-quality training courses
  • Free breakfast, commuting & lunch subsidies
  • Supplementary health insurance, in-house doctor, parking
  • Birthday gifts, seasonal bonuses, and exclusive Okala discount codes


Ready to write the story of success with us?

Job Requirements

Gender
Men / Women
Software
Active Directory| Intermediate DHCP| Intermediate

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