ECRM Specialist

Location: Tehran / Kolahdooz (Dowlat Street)
Employment Type: Full-time

At MAYND the official representative of WebEngage in Iran we’re looking for a motivated and data-driven ECRM Support & Success Specialist to join our fast-growing team.

This role sits at the intersection of technology, marketing, and customer success, helping some of the largest and most innovative Iranian brands build intelligent, data-driven relationships with their audiences.

 

What You’ll Do

• Guide enterprise clients in implementing and using WebEngage’s tools and automation features
• Troubleshoot and resolve customer issues within the platform
• Analyze campaign performance data and provide actionable recommendations
• Collaborate with marketing, product, and tech teams to enhance engagement outcomes
• Prepare performance reports and insights for client stakeholders
• Support retention and lifecycle marketing strategies across multiple industries

 

What We’re Looking For

• At least 1–2 years of experience in Marketing Automation or Digital marketing
• Good command of English (around 70%) for reading documentation and communicating with global teams
• Strong analytical mindset with confidence working in Excel or Google Sheets
• Familiarity with user behavior, segmentation, and retention strategies
• Experience with WebEngage, MoEngage, HubSpot, or ActiveCampaign (a big plus)

 

Behavioral Competencies

• Proactive problem-solver you anticipate issues before they arise
• Detail-oriented and organized in managing multiple projects
• Strong communicator who can simplify complex technical ideas
• Team player with a collaborative, growth-oriented attitude
• Eager to learn new tools and stay ahead in marketing technology trends

 

Why You’ll Love Working With Us

At MAYND, growth isn’t just a company value it’s our culture.
You’ll work alongside a young, passionate, and expert team collaborating with top-tier Iranian brands in industries like fintech, retail, and e-commerce.

We offer:

• Competitive salary (based on experience)
• Insurance from day one
• Flexible working hours
• Organizational loans and meal allowance
• Opportunities for continuous learning and international exposure through WebEngage’s ecosystem

 

If you’re ready to grow with a team that’s shaping the future of customer engagement, we’d love to meet you.