Logistics Operations Specialist

Are you passionate about driving operational excellence and building strong client relationships? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want YOU to be part of our team! SnappBox is seeking a Operations Specialist to join our dynamic team. In this role, you’ll manage and optimize logistics Operations Specialist to ensure seamless service delivery, collaborate with cross-functional teams to drive strategic initiatives, analyze data to identify trends and opportunities for improvement, and build and maintain strong relationships with our top clients. 
 
Key Responsibilities 

. Analyze logistics operations to identify performance trends and areas for improvement. 
. Develop performance metrics and KPIs to monitor operational efficiency. 
. Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows. 
. Utilize data analytics tools to generate insights and recommendations for operational improvements. 
. Conduct root cause analysis of operational issues, develop corrective action plans, and translate analysis results into business recommendations. 
. Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience. 
. Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs). 

Qualifications 

. At least 1 year of experience in logistics, account management, data analytics, business analytics, commercial or project management. 
. Having analytical skills and proficiency in data analytics tools (we are using Excel)  
. Proven experience in account management or operations. 
. Strong analytical and problem-solving skills. 
. Excellent communication and interpersonal abilities. 
. A proactive and results-driven mindset. 
. Excellent problem-solving abilities and attention to detail. 
. Ability to work independently and as part of a team. 
. Knowledge of logistics operations and systems is a plus. 
. Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential. 

Benefits 

. Transportation discount and voucher 
. Organizational food discount 
. Learning budget 
. Team Building Budget 
. Wellness Budget 
. Comprehensive health, dental, and vision insurance 
. Flexible working hours