Employee Experience Specialist

Roles & Responsibilities
·       To initiate and implement employee lifecycle processes to increase employee experience ratios in the company in collaboration with company-wide teams

·       To use data and analytics tools to track and report on employee experience KPIs (e.g., participation, sentiment, retention impact).

·       To gather feedback from employees on communication and engagement activities and generate actionable insights.

·       To study and research on best practices for employee experience, to collaborate in developing effective employee communication strategies and plans

·       To drive HR communication efforts and ensure all the elements are planned and foreseen as per guidelines to avoid any mis-communication

·       To implement Employee Experience and Communication plans in line with EVP promises

·       To coordinate HR communication plans with Marketing, Brand, and Internal Communication teams.

·       To develop and execute internal HR communication plans in collaboration with the Marketing, Corporate Services, Corporate Affairs, and Brand teams.

·       To write, edit, and oversee content for HR newsletters, announcements, the intranet, and other digital and physical channels.

·       To archive and keep records of all photos, videos, and media from HR events

·       To identify and propose new and digital channels for communication effectiveness

·       To collaborate in preparing a communication timetable and HR broadcasts, and choose the most efficient communication channel for each HR message

·       To take ownership of HR social media to improve MTNIrancell’s presence  in the digital environment 

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·       To coordinate with third-party vendors and suppliers to ensure the quality and timeliness of communication materials and deliverables as per specification

·       To maintain accurate records and timelines aka a calendare tracker for all HR communication and experience initiatives.