Senior Business Data Analyst

Are you passionate about optimizing business operations and driving performance analytics? SnappBox is seeking a Senior Operations Performance analyst to join the dynamic team. In this role, you ensure SLA compliance, cost efficiency, project management, and growth balance by transforming operational data into actionable insights and coordinating closely with live operations, product, tech, and data teams

Key Responsibilities

1. Performance Monitoring & Improvement

Monitor and analyse daily and weekly KPIs and fleet utilisation to keep the SLA level across all cities.
Identify abnormal patterns (RCA) in delivery performance (e.g. high delay, low onboarding rate, idle fleet).
Evaluate the impact of operational changes (radius updates, incentives, guarantees, etc.).
Propose and execute corrective actions for cities below SLA threshold.

2. Data-Driven Improvement

Conduct root-cause analysis for delays, cancellations, high CPO trends and other abnormalities.  
Support and propose automation and optimisation projects.
Develop and maintain real-time dashboards and reports.

3. Reporting & Communication

Prepare structured performance reviews and present findings to the managers.
Communicate operational risks and required actions to relevant stakeholders.
Collaborate with cross-functional teams (Customers, Product, Data, QC, etc) to optimize logistics processes and workflows

4. Strategic & Continuous Improvement

Plan and participate in projects (expansions, QC, fraud detection and etc) or features and analyse results.
Support the team in strategic decision-making through scenario modelling and KPI forecasting.

Qualifications

• At least 4 years of experience in data analytics in one of the fields: operations, logistics, supply chain management, business analytics, business line management, commercial or project management.
• Strong analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI).
• Having experience with quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of logistics operations and systems is a plus.
• Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English.
• Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.
• Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.
• Familiarity with delivery platforms and dispatch systems is a plus.