Job Brief

‍We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

‍•        Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

•        Minimum of 1–3 years of relevant experience in IT support or Help Desk roles.

•        Basic to intermediate understanding of networking concepts.

•        Experience with Windows operating systems and hardware troubleshooting.

•        Familiarity with computer assembly and peripheral setup.

•        Ability to work independently and manage time efficiently.

•        Willingness to travel between company branches (if needed).

Technical Skills

‍•        Strong understanding of Windows installation, configuration, and troubleshooting.

•        Hands-on experience with structured cabling and passive network support.

•        Basic skills in network troubleshooting and hardware diagnostics.

•        Familiarity with CCTV system maintenance and setup.

•        Experience with replacing and assembling computer components.

•        Knowledge of Active Directory and user access control (preferred).

•        Certifications such as Network+, CCNA, or MTCNA are considered valuable assets.

Soft Skills

‍•        Strong problem-solving and analytical thinking.

•        Good communication and teamwork skills.

•        Patience and a customer-first attitude.

•        High attention to detail and documentation discipline.

•        Ability to handle multiple tasks and prioritize effectively.