We're looking for a passionate and experienced Operations Director to lead and scale our operational framework as we enter our next phase of growth.
Why do we need this role?
We are a rapidly growing, innovative FinTech startup at the intersection of finance and technology, building a cutting-edge Supply Chain Finance (SCF) platform. Our mission is to unlock working capital for businesses globally by providing seamless, accessible, and scalable financing solutions, leveraging advanced technology and data analytics. The Operations Director will be a critical member of the executive team, responsible for defining, implementing, and overseeing all operational processes.
What responsibilities does this role include?

• Develop and execute the operational strategy that supports the company’s business objectives and growth.
• Establish key operational metrics (KPIs) and reporting frameworks to monitor performance, identify bottlenecks, and drive continuous improvement.
• Lead, mentor, and expand the Operations team, fostering a culture of high performance, accountability, and customer focus.
• Design, document, and standardize end-to-end operational workflows for client onboarding, transaction processing (invoicing, approvals, funding, settlement), and collections.
• Identify and implement process automation opportunities across the platform to reduce manual effort, minimize errors, and improve speed and efficiency.
• Ensure that all operational processes are robust, compliant, and scalable.
• Work closely with Legal and Compliance teams to embed regulatory requirements (e.g., KYC, AML) into operational processes.
• Serve as the primary liaison between Operations, Product, Engineering, and Sales teams to translate market needs and platform capabilities into executable operational plans.
• Provide crucial operational feedback to the Product team to prioritize features that enhance operational efficiency and user experience.

If you have these qualities, you will enjoy success in this job:

• Proven track record of designing and scaling operational processes in a high-growth environment.
• Strong understanding of operational risk, compliance frameworks (KYC, AML), and regulatory requirements relevant to financial platforms.
• Exceptional analytical skills, with a data-driven approach to problem-solving and decision-making (SQL proficiency or equivalent data analysis skill is a plus).
• Experience with workflow automation tools and a strong technical aptitude to communicate effectively with engineering teams.
• Understanding of FinTech Platform Architecture
• Data Querying and Analysis
• Workflow Automation Tools
• Business Process Management
• Customer Relationship Management

Benefits of working in this role:

• Flexible working hours
• In-house physician
• Snacks
• Supplemental health insurance
• Gifts and seasonal packages
• Performance bonuses
• Game room