Technical Support Expert

Key Responsibilities

• Provide 24/7 technical support for software systems and digital platforms on a rotational shift schedule.
• Understand and support Value-Added Services (VAS).
• Handle phone inquiries and provide assistance regarding software-related issues.
• Log, track, and follow up on incidents until full resolution.
• Collaborate closely with technical, development, and product teams to resolve issues.
• Extract, analyze, and manage product requirements and document all related information.
• Perform initial troubleshooting for systems and software.
• Work with web-based systems and enterprise applications.
• Maintain accurate documentation and ensure high attention to detail in data entry and reporting

Requirements:

• Bachelor's degree or higher in Computer Science, Information Technology, Industrial Engineering, or related fields.
• Prior experience in software support, preferably in a 24/7 operational environment.
• Good technical knowledge and familiarity with software systems.
• High sense of responsibility, flexibility, and teamwork.
• Strong documentation skills and ability to follow up tasks thoroughly