Job Brief

Our organization is searching for an Infrastructure & HelpDesk Manager to lead our group of Infrastructure specialists in maintaining and improving our IT infrastructure. You'll collaborate with Software Engineers, DevOps Engineers, and other departments in resolving their IT based issues. As an IT Lead you will also be responsible for architecting company overall infrastructure, implementing security governance policies, tunning/monitoring/stabilizing  resources and infrastructure.
‍

‍Roles and Responsibilities

·       Lead and manage the IT infrastructure & Help Desk team.

·       Oversee the installation, configuration, and maintenance of IT systems and networks.

·       Ensure the security and integrity of the IT infrastructure.

·       Coordinate with other departments to meet their IT needs.

·       Implement and manage new technologies to improve efficiency.

·       Develop and enforce IT policies and procedures.

·   Represents the Data Centre Program migration for planning the readiness of infrastructure components to move to the new data center(s).

·     Manages the maintenance of templates for servers and shared services and population of these templates to create shutdown/startup instruction sets and infrastructure t-minus, t-zero, t-plus and back out tasks.

·       Provides direction to the Third Party Remediation Team.

·       Provides direction to the Performance and Latency Analysis Team.

·       Provides direction to the Move Architects in sequencing of activities across all applications, servers and shared services comprising each migration bundle.

·       Prepare and manage the IT infrastructure budget.

·       Develops test and acceptance criteria for internet protocol networks.

·       Coach, mentor, assess and develop a global footprint of Program and Project Managers via regular one-on-one, team meetings and Local Project Review Boards.

‍

Requirements and Skills

·       Bachelor's degree in Information Technology, Computer Science, or a related field.

·       8+ years of experience in IT infrastructure management.

·       Strong knowledge of network and system administration.

·    Knowing of security best practices includes vulnerability management, incident response, and disaster recovery

·       Proven experience in a leadership role.

·       Strong problem-solving and troubleshooting abilities

·       Excellent communication and collaboration abilities.

·       Ability to work under pressure and manage multiple tasks simultaneously.

Skills

·       Network Administration

·       System Administration

·       IT Security

·       VMware

·       Cisco

·       Windows Server

·       Linux

·       Cloud Computing

·       Project Management

·       Team Leadership