FTTH BO Engineer

We are hiring at Vista Service for a skilled FTTH BO Engineer to join our team.

Responsibilities : 

 • Manage the activities (incidents, outages and issues) of the Active FTTH / GPON network as 24x7.

 • Create, manage and follow incident reports with accurate information, prioritizing tickets effectively.

 • Collaborate with field teams to provide remote troubleshooting guidance.

 • Perform in-depth troubleshooting on PON network faults involving OLT and ONT devices.

 • Configure and activate PON devices, ensuring smooth service delivery.

 • Collaborate with other network products (IP/TX/Core…) and teams (Planning, CPG, S&D…) to gain best efficiency and fast trouble recovery.

 • Maintain comprehensive documentation and reports related to network incidents and activities.

 • Contribute to major incident management by following established workflows and providing updates to stakeholders.

 • Implement workarounds for known errors and provide input for post-incident reviews (RCA).

 • Collaborate with support areas through technical conference calls for issue resolution.

 • Network Change management procedure handling and monitoring cross products changes on FTTH network.

Requirements : 

Technical Expertise

 • +3 Years of Experience as Back Office Engineer or relevant position.

 • Access & GPON: Deep knowledge and hands-on experience, with a skill level equivalent to Huawei HCIA-Access certification.

 • Switching & Routing: Mid-level proficiency, comparable to a Cisco CCNA certification.

 • Telecommunication Links: Experienced with various communication mediums, including Fiber and microwave radio systems.

 • Operational & Network Management capabilities.

 • Skilled in network integration, system upgrades, network expansions, and performing comprehensive network health assessments.

 • Proven ability to integrate new network elements into live production environments with minimal disruption.

 • Proficient with network monitoring and management platforms (e.g., Huawei NCE, PRTG, and OSS).

 • Well-versed in Network Operations Center (NOC) procedures, incident management, and operational rules.

Analytical & Professional Skills : 

 • Expert technical troubleshooting skills with a methodical approach to problem-resolution.

 • Excellent documentation and reporting abilities; create and maintain clear network configuration records and detailed technical reports.

 • Strong team player with Excellent verbal and written communication skills. (Farsi and English)

 • Proactive and adaptive; anticipate potential network issues and adapt quickly to changing priorities and technologies.

 • Available to work off-hours and participate in an on-call rotation to address network outages and fulfill critical customer requests. (During nights, weekends and holidays)

 • Familiarity with MTN IRANCELL Network architectures and technologies (a significant advantage).