Content Specialist

The Content Specialist is responsible for reviewing and approving the quality of product content submitted by vendors. This role has a direct impact on customer experience, product catalog quality, and overall approval/rejection rates. Accuracy, speed, and strong familiarity with content standards are essential.
Duties:

1. Quality Review of Product Content

• Review product images based on QC standards (quality, background, watermark-free, correct size and angles, authenticity of product/brand, compliance with Islamic guidelines, etc.)
• ·Review product specifications (title, brand, attributes, variations, product description, etc.)
• Identify and correct errors (spelling and grammar, content accuracy, technical issues, etc.)
• Ensure full compliance with Snapp Shop’s policies and prevent approval of restricted or sensitive items
• Maintain high speed of execution while keeping quality intact

2. Handling Vendor Requests

• Review tickets related to approving and creating new brands and products
• Provide clear and accurate feedback on rejection reasons
• Guide vendors on how to correct inaccurate or incomplete content

3. Internal Coordination

• Coordinate with the other team (for attribute completion, image issues, etc.)
• Report content-related issues to improve processes and eliminate blockers
• Contribute to drafting new guidelines, rules, and content standards

4. Quality Monitoring & Reporting

• Record detailed daily, weekly, and monthly activity reports
• Participate in team projects and provide progress updates throughout each phase

Soft Skills

• Exceptional attention to detail
• Strong speed and efficiency
• High team spirit
• Quick decision-making ability
• Effective communication with teammates, supervisors, and managers
• Accountability and ownership
• Flexibility in handling workload and task variety

Requirements

• Minimum 1 year of relevant experience (QC / product content)
• Interest in working with large datasets and fast-paced environments
• Preferably familiar with marketplace ecosystems