Key Account Manager

The Key Account Manager is responsible for managing and developing strategic relationships with key partners and organizations. Acting as the main point of contact, this role ensures that partner needs are addressed, collaboration is effectively executed, and all commercial and contractual aspects of the relationship are properly managed and monitored.

Key Responsibilities

• Act as the primary point of contact for assigned key partners and strategic accounts
• Coordinate with partners to understand their requirements, priorities and expectations, and translate them into internal action plans
• Work closely with internal teams (Operations, Product, Sales, Finance, Legal, Support, etc.) to ensure timely response to partner needs and smooth execution of joint initiatives
• Prepare, coordinate, and follow up on contracts, amendments, MoUs and other agreements, ensuring proper documentation and internal approvals
• Track the status of each partnership, including scope of collaboration, deliverables, timelines and commercial terms
•  Prepare regular reports on the status and performance of partnerships, including KPIs, volumes, revenue, benefits for both parties and identified opportunities
• Monitor partner satisfaction, gather feedback and propose improvement plans to enhance the quality and continuity of cooperation
• Identify and follow up on opportunities to deepen and expand collaborations (e.g. new services, additional volumes, new joint initiatives) within existing key accounts
• Organize and lead regular review meetings with partners, prepare meeting minutes and ensure follow-up on agreed actions
• Escalate critical issues, risks or conflicts related to key accounts to management and contribute to resolution plans

Requirements & Qualifications

• Minimum of 2 years of experience in Key Account Management, B2B relationship management, Partnership Management or a similar role
• Proven experience working with corporate clients, institutional partners or large organizations
• Strong communication and interpersonal skills, with the ability to build trust and maintain long-term professional relationships
• Good understanding of commercial processes, basic contract principles and documentation flows
• Strong organizational and follow-up skills, with high attention to detail and the ability to manage multiple accounts in parallel
• Ability to prepare clear, structured reports and performance summaries for internal and external stakeholders
• Problem-solving mindset with a focus on finding practical, win–win solutions for the company and its partners
• Comfortable working cross-functionally and coordinating with multiple internal teams