We are looking for a Mid-Level Help Desk Specialist to support internal users and ensure smooth day-to-day IT operations. The ideal candidate is proactive, solution-oriented, and able to handle  technical issues efficiently.

Key Responsibilities:

• Provide technical support to users 
• Troubleshoot hardware, software, and basic network issues
• Register, track, and resolve tickets based on defined SLA
• Install, configure, and maintain user systems and applications
• Document issues, solutions, and support procedures
• Collaborate with IT team members when escalation is required

 
Requirements:

• Minimum 3 years of experience in Help Desk or IT Support roles
• Good knowledge of Windows operating systems
• Familiarity with basic networking concepts (LAN, TCP/IP, DNS)
• Experience working with ticketing systems
• Strong communication, problem-solving, and time management skills