Customer Excellence Senior Specialist (Automation & Applied AI Enablement)

Senior Automation & Applied AI Enablement Specialist
Customer Operations Department – Digikala

We are hiring a Senior Automation & Applied AI Enablement Specialist within Digikala’s Customer Operations .Department

This role is responsible for designing and implementing scalable automation and AI-driven solutions to eliminate manual work, increase operational efficiency, and improve decision-making quality across the contact .center
The focus is on fast MVP delivery, measurable impact, and long-term maintainability.

Key Responsibilities

• Identify repetitive, automation-ready processes and prioritize them based on business impact.

• Design and implement automations (script-based or low-code/RPA) for reporting, monitoring, quality control, and operational workflows.

• Build rapid MVPs  and iteratively evolve them into production-ready solutions.

• Apply AI / LLM capabilities to real operational use cases, such as:

  • Classification

  • Information extraction

  • Summarization

  • Alerting and anomaly detection

  • Internal AI assistants

• Collaborate with BI and data teams to connect automations to data sources and track measurable impact.

• Create lightweight technical documentation and train users to ensure sustainable adoption.

• Own the stability, monitoring, and continuous improvement of production automations.

Qualifications & Requirements

• Strong hands-on expertise in at least one of the following tracks (portfolio or samples required):

  • Python-based automation, including API integration and lightweight ETL

  • Advanced Excel (VBA, Power Query, Power Pivot) combined with scripting

  • Low-code / RPA platforms (e.g., Power Automate, UiPath, Retool, or similar)

• Practical understanding of AI / LLM concepts with experience applying them in real organizational scenarios.

• Ability to design simple, fast, and maintainable solutions.

• Bachelor’s or Master’s degree from top-tier public universities.

• Strong MVP-driven mindset with rapid, iterative delivery.

• Chooses fit-for-purpose solutions rather than over-engineering.

• Effective collaboration with operations and frontline teams.

• Clear ownership mindset for maintenance and reliability of delivered solutions.

Nice to Have

• Experience with lightweight MLOps or model deployment.

• Experience building internal agents or chatbots.

• Familiarity with data architecture and pipelines.

• Prior experience working in large-scale startups or high-growth organizations.