IT Support Specialist

A Helpdesk / IT Support Specialist at Karnameh is someone who understands how to keep our internal systems reliable, secure, and running smoothly. They’ve worked with real infrastructure—hardware, networks, telephony, and servers—and know how to diagnose issues quickly and efficiently.

We value people who are responsible, curious, and proactive. They don’t wait for instructions to fix a problem — they look for ways to prevent it from happening again. A strong IT Support engineer helps the whole company move faster by ensuring that every team has the tools and systems they need to work effectively
A true IT Support Specialist at Karnameh isn’t just a troubleshooter — they help create a stable, efficient, and well-maintained technical environment for everyone.


How You Will Work at Karnameh
In this role, you’ll work with real systems every day: hardware devices, Windows / Linux Server environments, IP telephony systems, and enterprise-grade networks. You’ll make sure users can stay productive, that our infrastructure is healthy, and that issues are resolved before they slow teams down.
You’ll collaborate closely with engineering, DevOps, and operations teams, and you’ll be expected to approach problems with clarity, ownership, and a desire to continually improve our IT environment.

Requirements

• Proficiency in troubleshooting and resolving hardware issues across servers, desktop PCs, laptops, printers, and both active and passive network equipment
• Hands-on experience with Issabel / Asterisk IP telephony systems
• Good understanding of Windows Server, including:Active Directory Domain Services (ADDS)

• Familiarity with VMware ESXi and virtual machine administration
• Practical knowledge of enterprise networking technologies such as Ruckus, MikroTik, and Ubuntu
• Working knowledge of VoIP / SIP software and related configurations
• Understanding of VPN protocols, tunneling, and secure connectivity
• Ability to diagnose network and connectivity issues and provide effective end-user technical support

What We Offer:

• Supplemental health insurance
• Military service substitute program
• Education allowance
• Employee loans
• Occasion gifts
• Opportunities for growth and learning
• Lunch allowance
• Breakfast and snacks
• Team-building budget