We are looking for a motivated and analytical Customer Experience (CX) Specialist who is passionate about understanding customer behavior, translating data into insights, and driving meaningful improvements across the customer journey. This role requires strong ownership, cross-functional collaboration, and excellent communication skills.

Key Responsibilities:

• Run and manage customer surveys end-to-end, making sure they are launched exactly on time so data and reports are delivered as scheduled
• Conduct regular reports and analyses based on customer surveys and BI data
• Continuously monitor key impact points on the business and customer experience
• Design and run research activities (surveys, interviews, qualitative and quantitative studies) to gather customer insights
• Translate customer data and insights into actionable inputs for CX strategy and improvement initiatives
• Prepare clear, structured presentations and reports for internal teams and stakeholders
• Collaborate closely with cross-functional teams (Product, Ops, Marketing, Tech, etc.) to follow up on CX issues and improvements
• Act as a self-starter who thrives in a fast-paced, innovative environment and takes full ownership of assigned tasks
• Ensure CX initiatives remain up to date, on track, and aligned with business growth trends 
  
  

Requirements:

• Bachelor’s or Master’s degree in Management, Industrial Engineering, Marketing, Computer Science, or related fields
• 2+ years of relevant work experience
• Strong experience with Microsoft Office, especially Excel and PowerPoint
• Excellent communication and presentation skills, with the ability to engage stakeholders effectively
• Strong sense of responsibility, follow-through, and attention to detail
• Ability to work independently while collaborating effectively in cross-functional teams
• Analytical mindset with the ability to interpret data and turn insights into actions