We are looking for a "Technical Support Specialist" to join our team. This role acts as a key bridge between the Support team and the Technical team, responsible for investigating, diagnosing, and resolving technical issues reported from production.
Responsibilities:

• Investigate and analyze technical issues escalated from the Support team
• Identify root causes of issues and resolve them directly when possible
• Work with PostgreSQL databases to inspect data, validate records, and troubleshoot issues
• Analyze logs and system behavior to diagnose problems
• Report software bugs clearly and accurately to the Technical team when fixes require development
• Follow up on reported issues until full resolution
• Document recurring issues and solutions to improve support and operational processes

Requirements:

• Solid experience working with PostgreSQL
• Ability to write SQL queries for data investigation and analysis
• Good understanding of backend concepts, APIs, logs, and software bugs
• Strong problem-solving and analytical skills
• Ability to communicate effectively with both Support and Technical teams
• High attention to detail and strong sense of ownership

Nice to Have:

• Previous experience in Technical Support, NOC, or Production Support roles
• Experience with ticketing systems (e.g., Jira, Zendesk, or similar tools)
• Familiarity with monitoring, logging, or production environments
• Experience working in a product-based or startup environment