Customer Experience Supervisor

To analyze the whole customer’s journey and correlate these data with input KPIs and the customer behavior to ensure a world-class customer experience is establishing and raising any founded gaps to related stockholders, suggest the required action/project to them and follow their delivery and assessment. Understand the CX and business KPIs and their trend so be able to predict the future in the market.

RESPONSIBILITIES

• Analyzing reports and other function data and proposing and initiating projects based on them and defining the related KPIs
• Hands on data analysis and Insight generation
• Constant monitoring of impact points on the business side
• Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment
• Define and run the proper research including the survey, and interview, …. to collect the qualitative and quantitative seller data.
• Collaborate with teammates to understand business requirements and propose solutions for data-driven decision-making.

Qualifications

• Bachelor’s degree in IT, business, computer science, statistics, or a related field.
• Good analytical mindset and interpret data, analyze results using statistical techniques and provide ongoing reports.
• High efficiency working with Excel, PowerPoint, and data sets.
• Negotiation and Persuasion of people at higher organizational levels and/or with conflict of interest.
• Excellent communication and teamwork skills.
• Skills and experience in project management are plus.