Quality Assurance Supervisor

·     The scope of the role is dependent on: Country supported, Warehouses, Transport providers; Re-packers, Customer projects supported per year. Team size managed with direct responsibility, staff including geographical dispersion; Annual operating budget if applicable

·     Decision making directly impacts market place success, UL credibility with customers and on shelf quality of UL products in the market place impacting UL reputation and brand equity. Role activities mitigate and manage UL Corporate Operational Risk (products meet our consumer safety and quality standards)

·     Supports efforts to drive Quality improvement in complaints related to CRQS issues with Logistics, BB, BD, PG teams

·     Initiates activities aimed at managing quality issues with customers & channels including rejections, complaints, technical support, product handling such as cold chain, waste reduction in customer

·     Prepares leadership reports and communications regarding quality issues in logistics, country and manufacturing operations that affect the cluster and ensures improvement plans are in place and monitored through regular review

·     Defines picking and stacking rules (fragility pyramid) for local conditions within cluster geography

·     Monitors, aggregates and analyzes market place and overall product quality data from multiple channels (e.g. consumer & customer care lines, shelf inspections, warehouse & re-packer data, employee observations etc.) to prioritize, escalate and initiate Q improvement activities as appropriate

·     Leads Pallet Quality Improvement based on KPI data, trends analyses and quality improvement methodologies / tools

·     Supports Quality improvement projects within cluster for business complaints and CRQS using data analysis, workshops & toolkits

·     Provides interface with care lines for customer and consumer alert triggers and feedback data.

·     Care line management, consumer complaints analysis, investigation and taking improvement actions. 

·     Defines CRQS for Secondary and Tertiary Packaging based on Customer needs and globally aligned

·     Supports Procurement issue resolution and capability assessment for promotional material suppliers

·     Ensures regular market place on-shelf product assessments are carried out (CRQS evaluations), data is analyzed and improvement projects are activated and followed up

·     Links Quality requirements into Perfect Store initiatives

·     Spends time in market to understand customer and merchandising processes and to identify and activate opportunities for improvement

·     Provides coaching and input to warehouses, manufacturing sites, assemblers / re-packers and corporate office teams during external regulatory body audits & inspections (with input from Regulatory Affairs and Legal)

·     Ensures and verifies ongoing compliance to local regulatory requirements in independent third-party re-packers, assemblers // in logistics operations

·     Communicates local regulatory requirements / knowledge / details / changes and ensuring compliance in operations including warehouses, logistics and manufacturing sites within Cluster

·     Ensures and verifies ongoing compliance to UL Quality Management Standards in third party re-packers and assemblers and Logistics operations through communication, self-assessment activities, KPI monitoring, technical visits (as needed) and general oversight

·     Ensure and verifies compliance and calibration of UL Quality Management System across UL managed warehouse sites within geography

·     Leads / participates in Quality Expert interventions (e.g. Operational Quality Reviews, HACCP workshops, Training events, etc.)

·     Validates that new third-party re-packers, assemblers and warehouse / transportation providers are capable of meeting UL Quality requirements by conducting technical capability assessments.

·     Leading quality in third parties, implementation of quality requirements and development 3rd party quality capability.

·     Defines Quality requirements for promotional products & packs through creation of Quality documents

·     Ensures re-codification of product required for export (as needed)

·     Raises issues and drives improvements for import / export with supplying PG (and site/factory as needed)

·     Ensure local registration of import product to comply with legislation

·     Initiates and prepares Inter-company Quality documents for cross border inter-Unilever FG import, validates first shipment quality and monitors on-going quality of FG received

·     Provides Q input to cluster VIP projects related to assembly / re-packers, warehouses, transportation by ensuring quality risk assessment and mitigation are conducted

·     Ensures instant shelf audits are completed for new innovations and promotions to provide timely feedback

·     Defines Quality requirements for Licensing & Franchise contracts through Quality manuals and written standards and ensures regulatory compliance

·     Provides expertise and support to resolve Quality issues / incidents related to warehouses, transportation, re-packers, assemblers, promotion suppliers and customers within cluster geography

·     Reports all market place non-conformances (A, B, C incidents) using UL IT tools

·     Supports Product Quality Incident management in cluster for market place incidents and follow up actions

·     Participates in cluster Quality committee that provides disposition decisions for non-conforming products

·     Deploys UL Quality strategy, governance and goals through cluster specific projects and targets

·     Develops Quality links to strategies of cluster SC organization

·     Builds Quality talent in cluster through recruitment, coaching and training

·     Supports preparation of standards training materials (lead by Group Q)

·     Provides Quality leadership to influence Quality culture through activities to create passion for products and brands, visibility for quality, quality messaging in non-SC company initiatives and coaching of cross-functional leadership across cluster

·     Represents Quality in Cluster at SC leadership meetings for cluster, country/ MCO, Logistics and other SC leadership teams

·     Participates in linkage forums with Logistics & GtM Quality counterparts in other clusters to ensure alignment (led by Group Quality)

·     Leads forums with Product Group Quality which supply to the Cluster in order to review quality needs, issues and performance for products supplied

·     Utilizes external links (industry, professional associations) to understand legislation and to identify lead quality practices (communicate emerging requirements) for implementation in cluster operations.

·     BU quality leader is responsible to update region quality managers (all categories) and implement quality plans and activities in local business.

E2E quality management of imported products.

Job Requirements: 

• University degree in technical discipline or general sciences
• Minimum 5 years’ experience in Supply Chain Quality
• Experience in Logistics or Customer Service