About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping

About the Role

As a Account Management Specialist, your mission is to manage and retain onboarded merchants by ensuring operational excellence and consistent sales performance across active categories. In this role, you will take ownership of key merchant relationships, drive performance optimization, and work closely with cross-functional teams to identify growth opportunities while maintaining high operational and commercial standards.

Responsibilities

• Serve as the primary point of contact for active merchants, ensuring smooth financial settlements and effective issue resolution.
• Monitor merchant activity (orders, payment success rate, link usage, and SLA compliance) through dashboards and direct communication.
• Conduct regular check-ins with merchants to gather feedback, identify pain points, and upsell new features or campaigns.
• Support merchants in adopting SnappPay’s BNPL features and best practices to increase order volume and customer trust.
• Coordinate with Finance and Support teams to ensure settlement accuracy and dispute resolution.
• Track merchant satisfaction and retention metrics, and initiate reactivation plans for low-performing or inactive merchants.
• Document success stories, insights, and improvement recommendations for cross-functional reporting.

Requirements

• Strong communication and negotiation skills (verbal and written).
  Familiarity with marketing functions.
• Proactive problem solver, able to identify issues quickly and provide practical, win–win solutions for merchants and internal teams.
• Disciplined in documentation.
• Customer-centric mindset with resilience in handling objections.
• Strong teamwork skills, attention to detail, and the ability to work under weekly performance cycles.
• Ability to handle wage situations.
• Ability to manage multiple stakeholders—including merchants, internal teams, and partners—with professionalism and clarity.
• Ability to act as a bridge between merchants and internal teams, ensuring service reliability and building long-term merchant trust.