Senior HR Generalist (Operation)

About Us

In our journey of Snapp Kitchen, we are pioneers in the Cloud Kitchen Market in Iran, which is a new form of catering and restaurant services where there are no restaurants, tables, chairs, or even customers in person; Cloud kitchens only use online food delivery services. What matters for us is to deliver results through teamwork, mutual trust, working in a friendly and professional work environment, and encountering challenges in our business with problem-solving and a creative attitude.

We are willing to have you on our journey if you are eager too, now it's the time!

Job Description

We are seeking a reliable, detail-oriented, and people-focused Senior HR Generalist for Operations to support and manage HR activities across our operational teams. This role is ideal for an HR professional who thrives in a high-volume, fast-paced environment and is strong in recruitment, administration, employee relations, and labor law compliance.

The Senior HR Generalist (Operations) will take ownership of core HR functions, with a primary focus on recruitment for operational roles, HR administration, employee relations, HR reporting, compliance, and designing/improving HR processes to support day-to-day operational needs.

Here are the details:

Conduct end-to-end recruitment for operational roles (e.g., staff-level and support positions).

Oversee onboarding processes to ensure smooth, timely integration of new employees.

Manage and maintain accurate employee data, contracts, attendance records, and documentation.

Oversee daily HR administrative tasks and ensure timely execution of HR workflows.

Prepare HR-related reports for management, including hiring metrics, turnover, attendance, and workforce status.

Act as a trusted point of contact for operational employees, addressing day-to-day issues with empathy and fairness.

Provide guidance to managers on labor law obligations and HR standards.

Support HR initiatives, surveys, and engagement activities within operational teams.

Technical Requirements

Compensation & Benefit Knowledge

Knowledge of HR practices, labor laws, and regulations

Analytical and problem-solving skills

Strong interpersonal and communication skills to interact effectively with employees and managers.

Great ownership and result oriented mindset

Demonstrated ability to develop and implement HR frameworks, policies, and processes

Attention to detail and organizational skills to manage HR documentation and processes accurately

Ability to maintain confidentiality and handle sensitive information with discretion