The Helpdesk Specialist is responsible for providing technical support to end-users, troubleshooting hardware and software issues, managing organizational systems and servers, and collaborating with the IT team to ensure the smooth operation of IT infrastructure.

Key Responsibilities:

• Provide daily technical support for Windows systems, desktops, laptops, and business applications.
• Troubleshoot and resolve network issues at the user level, including switching, routing, and network outages.
• Manage and support Windows servers, VMware ESXi virtual servers, and Active Directory (user creation/deletion, password resets, basic access management).
• Perform initial setup and maintenance of Microsoft Active Directory and manage Domain Controllers.
• Install, configure, and maintain printers, scanners, and other peripheral devices.
• Backup user data and ensure information security.
• Assist in virtualization projects and work with HP servers.
• Document issues and solutions, providing regular reports to the IT team.

Required Skills :

• Networking knowledge at Network+ level, with familiarity with switching, routing, and network topologies.
• Understanding of network protocols: DNS, DHCP, TCP/IP, UDP, SMTP, SSH, FTP, ARP, IMAP, POP.
• Familiarity with Windows and Linux operating systems (Linux is a plus).
• Experience with VMware ESXi virtualization.
• Strong troubleshooting skills for systems, networks, and applications.
• Familiarity with MCSA and CCNA concepts.
• Understanding of LDAP and basic access management.
• Ability to perform passive network tasks and resolve connectivity issues when needed.
• Interest in working with HP servers and web-based organizational systems (HTTP).

Personal Attributes:

• Strong problem-solving and troubleshooting skills.
• Excellent communication and teamwork abilities.
• Eager to learn and stay updated in IT technologies.
• Attention to detail and accuracy in documentation and execution.