Position Overview

We are seeking a motivated, responsible, and detail-oriented Junior IT Support Specialist with a minimum of 2 years of hands-on IT support experience to provide on-site technical support for a company with approximately 50 employees.

The selected candidate will report directly to the Helpdesk Manager (Remote) to ensure smooth daily IT operations, end-user support, and infrastructure stability.

This role is ideal for a technically capable junior professional who wants to grow within a structured enterprise IT environment and eventually advance toward a System Administrator role.

 
Key Responsibilities
End-User Support

- Provide first-level technical support (Help Desk)
- Troubleshoot hardware and software issues
- Support Windows 10/11 and MacOS client systems
- Setup and troubleshoot printers and peripherals
- Basic network troubleshooting (IP, DNS, DHCP)
- Support Microsoft Office and common business applications


Infrastructure Support (Under Remote Helpdesk Manager Supervision)
- Assist with server room monitoring
- Rack and cable management
- Monitor backup jobs and report issues
- Perform basic Active Directory tasks:
           * User creation
           * Password reset    
           *Group membership management
- Client domain join and policy verification
-Assist with patch management 


Asset & Documentation
- Maintain IT inventory and asset records
- Document incidents, resolutions, and recurring issues
- Follow IT operational procedures and security policies
 

Required Skills & Qualifications (Mandatory)

- Minimum 2 years of proven IT support experience
- Solid knowledge of Windows 10/11 environments
- Basic working knowledge of Active Directory (Users & Groups)
- Understanding of networking fundamentals (IP addressing, DNS, DHCP)
- Ability to troubleshoot hardware and software independently
- Strong communication skills
- Ability to follow remote technical instructions accurately and responsibly
- Availability occasionally during evenings or weekends for remote/on-call  support when required
- Flexibility to respond to urgent IT issues under supervision of the Remote Helpdesk Manager
 

Preferred Qualifications
- Associate or Bachelor’s degree in IT or related field
- Basic familiarity with:
          *VMware ESXi
         *Backup solutions
         *Firewall concepts
- Experience working in structured IT environments
 

What We Offer
- Direct mentorship from the Remote Helpdesk Manager
- Exposure to enterprise-level IT infrastructure:
      *Virtualization
      *Active Directory
     *Email systems
     *Network infrastructure
- Clear career path toward System Administrator
 

Ideal Candidate Profile
- Responsible and disciplined
- Organized and structured
- Calm under pressure
- Eager to learn and grow
- Trustworthy and security-conscious