About the Role

We are looking for an experienced and detail-oriented Jira Administrator to manage, optimize, and continuously improve our Jira ecosystem. In this role, you will be responsible for maintaining system stability, supporting users, designing efficient workflows, implementing automation, and building insightful dashboards to enhance operational efficiency across teams.

You will work closely with Operations and cross-functional teams to ensure Jira supports business processes effectively while delivering an excellent user experience.

Key Responsibilities

1. Jira Administration & Maintenance

• Manage day-to-day administration of Jira (Cloud or Data Center)
• Monitor system performance and ensure platform stability and availability
• Manage users, roles, groups, and permission levels
• Perform system configuration, upgrades, updates, and optimization activities
• Ensure platform reliability, security, and scalability

2. User Support & Enablement

• Respond to user requests, incidents, and technical issues related to Jira
• Troubleshoot and resolve system and workflow-related problems
• Train users and create clear support documentation and guides
• Continuously improve user experience by identifying and removing process bottlenecks

3. Process Design & Workflow Development

• Analyze operational and cross-functional team requirements
• Design and implement new Jira workflows aligned with business needs
• Improve existing processes to increase efficiency and visibility
• Create and manage custom fields, screens, issue types, schemes, and configurations

4. Automation & System Enhancement

• Build and maintain automation rules to reduce manual work
• Work with plugins and extensions such as:
  • ScriptRunner
  • Automation for Jira
  • Insight / Assets
  • Other relevant Jira marketplace apps
• Evaluate and recommend new tools, integrations, and platform improvements

5. Reporting & Dashboard Development

• Design and maintain management dashboards
• Build analytical reports for operational and leadership teams
• Optimize filters and advanced JQL queries for reporting efficiency
• Provide insights to support data-driven decision-making

Required Skills & Qualifications

Must-Have

• 2–3+ years of hands-on experience as a Jira Administrator
• Strong expertise in Jira Cloud or Data Center
• Deep understanding of:
  • Workflows
  • Permission Schemes
  • Screen Schemes
  • Issue Type Schemes
• Experience supporting Jira users across teams
• Strong problem-solving and analytical skills
• Excellent documentation and process-writing skills
• Ability to gather requirements and translate them into scalable Jira solutions

Nice to Have

• Experience with Confluence administration
• Hands-on experience with Jira Automation
• Experience with ScriptRunner or similar advanced plugins
• Familiarity with Agile methodologies (Scrum / Kanban)
• Experience working in an operations-heavy environment
• Basic knowledge of APIs and system integrations