Seller Support Specialist

we are looking for a detail-oriented and communicative Consigner Support Specialist to support and manage relationships with our consigners. This role is responsible for assisting consigners with panel-related inquiries, investigating product issues, providing training, and reporting operational feedback.

Key Responsibilities

• Respond to consigners’ inquiries and requests
• Guide and train users on using the panel
• Investigate and follow up on product or system-related issues
• Coordinate with internal teams to resolve operational issues
• Document, track, and report issues and requests
• Share user feedback with Product and Operations teams

Qualifications:

• Strong communication and interpersonal skills
• Problem-solving and follow-up abilities
• Familiarity with software panels and systems
• Reporting and documentation skills
• Previous support experience is a plus