Senior operation mangement

About the Company:
Behparaz Hamrah Samaneh Aval, a subsidiary of Hamrah Aval, is a leader in the field of IT and digital solutions. We are looking to hire motivated, creative, and skilled individuals to join our team and contribute to innovative projects that shape the digital future.

 
Job Description:

As an Operations Manager, you will be responsible for:

• Effective and successful management of quality control operations.
• Reviewing and following up on daily teamwork and communicating with internal teams to ensure good performance.
• Investigating incidents related to infrastructure.
• Participating in internal or client-related meetings.
• Implementing ITIL processes for change management, problem management, and incident management.
• Creating appropriate routines related to the team's daily activities.
• Representing the company in regulatory affairs; SLA monitoring and control, process workflow analysis.

 
Qualifications:

• Working experience in a Call/Command Center from the IT/CT outsourcing area.
• Service delivery management experience in complex technology-based outsourced businesses.
• ITIL or eTOM knowledge and certification are a must.
• Self-motivated and have the ability to develop.
• Strong thinking and problem-solving skills – able to analyze errors/complex situations and identify appropriate solutions.
• Customer-oriented – demonstrates a positive attitude towards customer service.
• Excellent verbal and written communication skills in English.
• Advanced skills in Excel, Word, and PowerPoint.
• At least 5 years of experience in telecom, managed service, management consulting fields, or similar industries.

Working Schedule:

• Three night shifts per week

What We Offer:

• A dynamic and professional work environment
• Competitive salary and benefits
• Flexible working hours 
• Opportunities for growth and learning