At Rooberah, we have an online software service with global reach. To keep our 24/7 customer support running flawlessly, we are looking for a motivated, capable, and highly fluent English communication-in-love person to join our support team.

The Context: What makes this role unique?
Rooberah operates B2B-ly , meaning our clients are other businesses. There is a massive difference between B2B and B2C support. For businesses, problems are deeper, more complex, and carry much higher stakes. That’s why support is our front-line, and customer satisfaction is our ultimate mission.
We truly believe that happy customers come from two things: a great product and exceptional support!

Your Responsibilities & Duties:

• Master the Product: Keep your product knowledge sharp and deeply understand every nook and cranny of our software.
• Be a Problem Solver: Communicate effectively with clients, pinpoint their exact issues, and deliver the best possible solutions.
• Show Up for the Team: Be punctual and reliable during assigned shifts to ensure uninterrupted support for our users.
• Bridge the Gap: Escalate root-cause technical issues to the relevant internal teams to get them resolved efficiently.
• Work Flexible Hours: Collaborate with us across a mix of day and night shifts (typically 2 night shifts and 3 day shifts a week).
• Explore the World: Be ready and willing to travel for short-term domestic and international business trips (at least twice a year).

What We Are Looking For (Requirements):

• The Right Heart: Genuine empathy for customers and a high drive to keep them happy.
• The Right Mind: High intelligence to grasp the product quickly, ask the right questions, and identify patterns in user issues.
• Flawless English: High fluency across all four main language skills—all communication and correspondence will be in English. (A background in studying or teaching English is a huge plus!)
• Bonus Languages: Ability to communicate in French, Spanish, German, Turkish, or Armenian is a major advantage.
• Team Spirit: A strong passion for teamwork and collaboration.
• Shift Readiness: Flexibility to work a shifting schedule (around 22 shifts per month) covering various day and night hours.
• Experience: Prior experience in customer-facing roles is a plus, and previous English-centric work experience is a huge bonus.
• Travel-Ready: A valid passport and the ability to travel internationally at least twice a year.

Perks & Benefits of Working at Rooberah:

• Supplementary health insurance
• Healthy lifestyle budget
• Learning allowance
• Team-building budgets
• Performance-based bonuses
• Complimentary breakfast, lunch, and dinner
• Corporate online-taxi panel
• Unique Experiences budget
• Military service facilities (for eligible candidates)

Important Details:

Ready to apply?
If you have the skills listed above and are excited to experience life in a dynamic, fast-paced startup environment—complete with all its energy, agility, and business excitement—send us your resume! We can't wait to meet you.